TERMS AND CONDITIONS

  • CANCELLING ORDERS 

    We will prepare and ship an order as soon as it is confirmed. If you decide to cancel an order while it is still being processed please contact us at Line @mistyla with your full name, phone number and email as soon as possible. We’ll do our best to help you!

    • RETURN POLICY

    Customer satisfaction is very important to us, which is why we’re available to help. We offer 7 days return service for our valued customers. Just contact us at Line @mistyla with your full name, phone number and email, we will do our best to help you.

    Products that are damaged, heavily used, do not qualify for refunds or exchanges. Please also note that we are unable to refund your original shipping charges. We can also only accept returns for products purchased on our website (http://www.mistyla.co.th) / Line @mistyla / Official Online Shop on Lazada and Shopee.

    • WARRANTY

    Mistyla products come with a 1-year warranty. This limited warranty covers manufacturing defects in materials and workmanship.

    We will create your warranty information in our system when you place an order. The warranty is effective only with correct order information and for products under the warranty period.

    The warranty does not cover:

      • Damage due to misuse or abuse, such as (but not limited to) dropping the styling iron or neglecting safety precautions and instructions.
      • Tampering, such as repair or attempted repair.
    • OTHERS

      Mistyla shall not be responsible for special incidental or consequential damage arising from breach of the expressed or implied warranty.

      Mistyla is not responsible for any products lost or damaged in transit.

      The Mistyla Warranty and Return Policy are valid only with products purchased from authorized retailers. Please note that products from unauthorized retailers are not covered, as there is no way to verify their authenticity.

      For questions about shipping, returns and your order, please feel free to contact us at Line@ mistyla and we will work hard to answer any questions you may have.